FAQs

1. Are your products authentic?
Yes, all our products are 100% authentic. Each piece undergoes a rigorous authentication process by our team of experts to ensure you receive genuine, high-quality items. 

We are committed to eliminating counterfeit and fraudulent products and preventing their distribution.

2. What brands do you carry?
We offer a wide range of luxury brands, including Tiffany & Co., Cartier, Bvlgari, and many more. Our collection is constantly updated with new and exciting pieces.

3. How does your consignment service work?
Our consignment process is simple:
• Submit your jewelry for evaluation.
• Our experts authenticate and appraise your items.
• We list your jewelry in our store and online.
• Once it sells, you receive a portion of the sale price.

4. Can I sell my pre-loved items directly to you?
Yes, we buy pre-loved branded jewelry. Bring your items to us for a professional evaluation, and if they meet our standards, we’ll make you a competitive offer on the spot.

5. How do I book a private viewing?
To book a private viewing, contact us via phone or email to schedule an appointment. Our team will arrange a time for you to visit our office and enjoy a personalized shopping experience.

6. Do you offer any guarantees or warranties?
We stand behind the authenticity and quality of our jewelry. If you have any concerns, please contact us, and we will address them promptly.

 

7. Can I return or exchange an item?
Please refer to our return and exchange policy for detailed information. We strive to ensure your satisfaction with every purchase.

8. Do you offer appraisals for jewelry?
Yes, we provide professional appraisals for a fee. Contact us to schedule an appointment for your jewelry appraisal needs.

9. How do I know the value of my jewelry?
Our experts will assess and appraise your items based on various factors, including brand, condition, rarity, and market demand. We provide a fair and accurate valuation for each piece.

10. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination. Please contact us for more details on international orders.

 

11. Payments Accepted:

• BDO Unibank
• BPI
• Unionbank Peso Account
• Unionbank Dollar Account
• Payoneer 
• Paypal

If you have any other questions, feel free to reach out to our customer service team. We are here to assist you!