Refund policy

At Grandeur Tokyo, we take pride in offering luxury preloved branded watches and jewelry of the highest quality. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below. 

1. Eligibility for Refund: We accept returns under the following conditions: - The item must be returned within 5 days from the date of delivery. The item must be unused, unworn, and in its original condition, with all original packaging, tags, and certificates (if applicable).

• The item must match the condition in which it was sold, without any signs of wear, tampering, or damage.
• Custom-made, personalized, or engraved items are not eligible for returns.

2. Return Process: To initiate a return, please follow these steps: 

• Contact Us – Email our customer service team at [Insert Email] with your order number, item details, and reason for return. 
• Approval & Instructions – If your return is approved, we will provide you with return shipping instructions. 
• Shipping the Item – Securely pack the item and ship it using a trackable and insured shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part. 
• Inspection & Processing – Once we receive the item, our team will inspect it. If it meets our return criteria, we will process your refund. 

3. Refund Policy: Refunds will be issued within 7-10 business days after the returned item has been inspected and approved. Refunds will be processed to the original payment method used for the purchase. Shipping fees and any applicable transaction fees (e.g., credit card or PayPal fees) are non-refundable.

• If the return does not meet our policy requirements, we reserve the right to deny the refund or issue a partial refund.

4. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order.

5. Damaged or Incorrect Items - If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will assess the case and provide a replacement or refund as necessary. 

6. Non-Returnable Items The following items cannot be returned:

  Items marked as final sale or non-returnable.

• Items that have been resized, altered, or modified after purchase.
• Custom orders or personalized items.