Terms & Conditions
Purchasing Jewelry and Watches
1. General
- By purchasing jewelry and watches from Grandeur Tokyo, you agree to the following terms and conditions. Please read them carefully before making a purchase.
2. Product Descriptions
- We strive to provide accurate descriptions and images of our jewelry and watches. However, slight variations in color, size, and design may occur due to the handcrafted nature of some items.
3. Pricing
- All prices are listed in Philippine Peso and are subject to change without notice. Prices do not include taxes or shipping costs, which will be added at checkout.
4. Payment
- We accept the following forms of payment: [e.g., credit/debit cards, PayPal, bank transfers].
- Full payment is required at the time of purchase.
5. Shipping and Delivery
- We offer [Standard/Express] shipping options. Shipping costs and delivery times vary based on the shipping method selected and the destination.
- Orders will be processed and shipped within 1-2 business days.
- We are not responsible for delays caused by shipping carriers or customs clearance.
Local Courier:
Within Metro Manila - 1day delivery (Lalamove/Grab Express)
Outside Metro Manila - LBC (Insurance can be added, minimum of P1,000)
International Shipment - Kindly contact us directly.
6. Custom Orders
- Custom & Pre orders are subject to additional terms and conditions, including non-refundable deposits and extended delivery times.
- All sales on custom orders and Pre Orders are final, and no returns or exchanges will be accepted.
7. Returns and Exchanges
- We offer a 30 day return policy for standard jewelry and watch items. Items must be returned in their original condition, including packaging and documentation.
- Custom/Pre orders, engraved items, and sale items are not eligible for return or exchange.
- To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order.
- Refunds will be processed within 7 business days of receiving the returned item and will be issued to the original payment method.
Shipping fees will be shouldered by customer and are non-refundable.
8. Warranty
- All jewelry and watches come with a 6 months warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
- To claim a warranty, please contact our customer service team with proof of purchase and details of the defect.
9. Repairs and Maintenance
- We offer repair and maintenance services for our jewelry and watches. Please contact our customer service team for a quote and instructions on how to send your item for repair.
- Regular maintenance and battery replacement for watches are the responsibility of the customer.
10. Authenticity and Certification
- All our jewelry and watches are guaranteed to be authentic. Certification and documentation are provided where applicable.
11. Privacy and Security
- Your privacy is important to us. We will only use your personal information in accordance with our Privacy Policy.
- We use secure payment gateways to ensure the safety of your payment information.
12. Limitation of Liability
- Grandeur Tokyo shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our jewelry and watches.
13. Governing Law
- These terms and conditions are governed by the laws of Philippines. Any disputes arising from these terms shall be resolved in the courts of Philippines.
14. Changes to Terms and Conditions
- Grandeur Tokyo reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective upon posting on our website.
By purchasing from Grandeur Tokyo, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. For any questions or concerns, please contact our customer service team.