LAYAWAY
Layaway Terms & Conditions
1. Initial Deposit - A non-refundable deposit of 10% the total purchase price is required to initiate the layaway plan.
2. Payment Schedule - Payments can be made every bi-month or monthly depending on the agreement. The total amount due will be divided equally among the payment periods.
- Payments can be made in-store or online through our payment portal.
3. Service Fees - A one-time non-refundable service fee will be added if the customer requested to have the item service (e.g. polish, overhauled, clean, battery change) at the time of initiating the layaway plan.
4. Layaway Duration - The layaway plan duration is between 3 months to 12 months depending on the agreement from the date of the initial deposit.
5. Cancellation Policy - If the layaway plan is canceled by the customer, the initial deposit and service fee will be forfeited.
- If the plan is canceled by the retailer due to non-payment, the customer will forfeit the initial deposit and any service fees.
6. Failure to Pay - If a scheduled payment is missed, a grace period of 7 days will be provided to make the payment. - If the payment is not made within the grace period, the layaway plan will be canceled, and the item will be returned to stock. All payments made up to that point, including the initial deposit and service fee, will be forfeited.
7. Item Availability - The retailer will hold the item until the final payment is made.
- In the event the item becomes unavailable, the customer will be offered a substitute item of equal or greater value or a full refund of all payments made, including the initial deposit and service fee.
8. Refunds and Returns - Once the final payment is made and the item is picked up, standard return policies apply.
- Customer has right to inspect the item upon releasing. Once everything has been cleared the item will be released to customer.
- The item cleared is not subject for return or refund. Unless the item had malfunction within 30days of pick up, a full refund will be issued, excluding the initial deposit and service fee.
9. Price Adjustments - The price of the item at the time of initiating the layaway plan will remain in effect for the duration of the plan, regardless of any price changes.
10. Notification - Customers will receive notifications via email for each payment due, missed payments, and upcoming layaway expiration dates.
11. Layaway Extensions - Extensions to the layaway duration may be granted on a case-by-case basis. Customers must contact customer service to request an extension before the original expiration date.
12. Charges for late Payment - A late payment of 5% will be automatically applied to the outstanding balance of customer.
By initiating a layaway plan with Grandeur Tokyo, you agree to the above terms and conditions. For any questions or concerns, please contact our customer service department.